Workforce Training

The Impact of E-learning on Workforce Training

Ease of development, delivery, and management has merged with increased demand for workforce training to produce a tidal wave of change. To cut cost, reach a scattered audience, and deliver both regulatory and technical training, companies are using learning portals to deliver and manage workforce training from their
web sites.
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Outsourcing Product Support Manuals

Scoping the Job

If you are a product manager responsible for a complex instrument or machine, your product needs a technical manual to support operation and maintenance. So how do you insure that the manual will meet the needs of your audience?
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Manuals Aren't Always "Manual"

Long gone are the days when every piece of equipment was accompanied by one or more printed manuals. You still get them with some consumer electronics devices and power tools, but it’s becoming a rarity. When is the last time you bought software and received a paper manual?
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Managing the Development Process

Every job needs a plan. In the case of a technical manual, the primary planning document is the outline, which should be the first deliverable developed by the writer once the design concept is firm.
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